POLICY

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Acceptance by use of shop.poetjones.com website

By using shop.poetjones.com you agree to its general terms and conditions. by purchasing a product from shop.poetjones.com you agree to the shop.poetjones.com general terms and conditions. Please read our policy before making a purchase.

Personally Identifiable Information

Do we share your Personally Identifiable Information?

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Google

We use Google Analytics on our website.

Google’s Privacy Policy can be viewed here: https://www.google.com/analytics/terms/us.html

MailChimp

We use MailChimp for all our mailings.

MailChimp’s Privacy Policy can be viewed here:  https://mailchimp.com/legal/privacy/

What personal information do we collect from the people that visit my webshop, website or blog?

When ordering or registering on my site(s), as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways.

  • To send your order
  • To update you on sales, new releases and articles

Products

Made by hand

All products are created and individually burn marked by the hand of Jones and a classic leather artesian. The handmade crafts consist entirely of natural materials like leather, cork, and recycled paper.

All products are handmade with uttermost care and love. Therefore they are all unique so not one piece is the same.

All Poet Jones products are hand carved, hot-branded by hand and will vary slightly, therefore a sign of true craftsmanship. Poet Jones attempts to feature all of her products as accurate and precise as possible. 

Shipping & Return

Shipping method and costs

All products are shipped Internationally from the Netherlands via Postnl/DHL/TNT at a flat international rate of €4,95,- for Dutch orders, and €15 for the rest of the world. All international duties/taxes are payable by the purchaser on delivery. You will be provided with tracking details as soon as your order has been shipped. If you would prefer to sign for your parcel, please send in a request so that we can use registered post when processing your order.

Please note: Poet Jones is not responsible for any customs duties & taxes incurred within your receiving country. Poet Jones will be not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Delivery time

For all orders, please allow 7 – 14 business days forPoet Jones to ship your items. You will receive an email confirmation once your order has been shipped.

Delivery times will vary depending on the receiving country & customs clearance times. For estimated transit times see the website of the shipping company.

Return Policy

Within 7 days of receipt, you are able to return the product. After 7 days the order is final.

Please note when returning the items they must be returned in the same condition you received it in, without use or damage, along with item invoice & in its original packaging.

All customers are responsible for all shipping and handling cost of their purchases & exchanges; these charges are non-refundable.

Please send an e-mail when you would like to return your items so we can provide you with the correct mailing address.

When shipping your item back to Poet Jones, we strongly recommend that you use a delivery confirmation and track your package. Poet Jones is not responsible for lost returns.